Privacy policy

Effective Date: [16-June-2025]

Neeko.in operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Neeko.in is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. This includes but is not limited to:

  • Contact details: Name, billing/shipping address, phone number, email.

  • Financial information: UPI ID, card details, payment method, transaction data (processed securely via Razorpay and Shopify).

  • Account details: Preferences, login info, saved addresses.

  • Transaction details: Products viewed, added to cart, purchased, returned, exchanged.

  • Customer support messages: Content of chats, emails, or WhatsApp messages.

  • Device and usage data: IP address, browser type, operating system, pages visited, referring/exit URLs, and interaction data.

Sources of Personal Information

We may collect information:

  • Directly from you – when you make a purchase, contact us, or create an account.

  • Automatically – via cookies and tracking tools when you browse our website.

  • From service providers – such as payment processors, shipping partners, and marketing platforms.

  • From third-party integrations – such as Shopify and analytics tools.

How We Use Your Information

Depending on your interaction with us, we use personal information for the following purposes:

1. To Provide and Improve Our Services

  • Process your order, ship products, and manage returns/exchanges

  • Maintain and personalize your shopping experience

  • Send transactional communications (e.g., order confirmation, delivery updates)

2. Marketing and Advertising

  • Send marketing emails and WhatsApp messages (you can opt-out anytime)

  • Show personalized ads on social media or other platforms via third-party partners like Shopify and Meta

3. Security and Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activities

  • Authenticate users and maintain platform integrity

4. Communication and Customer Support

  • Respond to your inquiries, feedback, or support requests

  • Notify you about updates, policy changes, or product availability

5. Legal and Compliance

  • Meet legal obligations

  • Cooperate with law enforcement or government bodies when required

  • Enforce our Terms of Service and policies

How We Disclose Personal Information

We may disclose personal information with:

  • Shopify (our platform provider)

  • Payment providers (like Razorpay)

  • Logistics partners (Delhivery, DTDC, India Post, Shiprocket)

  • Marketing tools (for analytics and advertising)

  • Legal authorities when required

  • With your consent or when you direct us (e.g., social logins or widget use)

  • Affiliates or successors in the case of a business sale or merger

Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes some of your personal data to help run this website and improve your experience. They may use aggregated and cross-store analytics to improve services. Shopify is also responsible for managing requests related to your personal data processed through their systems.

Learn more about Shopify’s privacy practices:
🔗 Shopify Consumer Privacy Policy
🔗 Shopify Privacy Portal

Third-Party Links

Neeko.in may contain links to third-party websites. We are not responsible for the privacy practices or content on such sites. Always review their privacy policies separately before sharing personal information.

Children’s Data

Our Services are not directed to children under the age of majority. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their data, please contact us immediately to request deletion.

Security and Retention

We implement commercially reasonable security measures, but no method is 100% secure.
We retain your data as long as:

  • You maintain an account

  • We are processing an active order

  • Required by law for record-keeping or legal compliance

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access / Know – Request details about your stored data

  • Delete – Ask us to delete your data

  • Correct – Request updates to inaccurate information

  • Portability – Request export of your data (if applicable)

  • Manage marketing preferences – Unsubscribe at any time

To exercise any of these rights, contact us directly at the details below or visit:
🔗 https://privacy.shopify.com/en

We may verify your identity before acting on your request.

International Data Transfers

Your data may be stored or processed outside India. If transferred internationally, appropriate safeguards (such as Standard Contractual Clauses) will be used.

Changes to This Privacy Policy

We may revise this Privacy Policy at any time. Any updates will be posted here with the “Last updated” date. Continued use of our Services after such changes means you accept the new terms.

Contact Us

If you have any questions or want to exercise your rights, contact us at:

📧 neeko.in110973@gmail.com
📱 +91 83196 50792 (Mon–Sat, 11 AM – 6 PM)
📍 Station Road Moudhapara, Station Road, Raipur, CG, 492009, IN